Shipping Policy for Buying K2 Online

Updated: 02/09/2020

At Buying K2 Online, we understand that receiving your items promptly and securely is crucial. This Shipping Policy provides detailed information about our shipping procedures and practices to ensure transparency and help you understand our processes.

Shipping Options and Delivery Times

1. Domestic Shipping:

  • We offer several shipping options for domestic orders, including standard and expedited shipping.
  • Standard Shipping: Typically takes 3-5 business days.
  • Expedited Shipping: Usually arrives within 1-3 business days.

2. International Shipping:

  • International orders are shipped via Global Express which takes approximately 7-14 business days depending on the destination and customs processing.
  • Please note that international shipments may be subject to additional fees such as import duties and taxes, which are the responsibility of the customer.

Shipping Costs

  • Shipping costs vary based on the weight of the package and the shipping destination.
  • During the checkout process, you can view an estimate of the shipping cost after entering your shipping address.
  • Free standard shipping may be offered on domestic orders that exceed a certain amount.

Order Processing

  • Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
  • Orders placed on weekends or public holidays will be processed the next business day.
  • We strive to dispatch orders within 24-48 hours after the order confirmation, subject to payment verification and stock availability.

Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email that includes tracking information.
  • You can track the status of your shipment by visiting our website and entering your tracking number in the tracking portal.

Packaging

  • All orders are discreetly packaged to ensure privacy and prevent damage during transit.

Shipping Restrictions

  • Some products may have shipping restrictions associated with them due to local regulations. Please check your local laws to ensure compliance.
  • We reserve the right to cancel orders that cannot be shipped to certain locations due to legal restrictions.

Lost or Damaged Shipments

  • BuyingK2Online.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, BuyingK2Online.com will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  • If your items arrive damaged, please contact us within 48 hours of delivery to initiate a claim and arrange a replacement or refund.

Contact Us

  • If you have any questions about your order’s shipping and delivery, please contact our Customer Service team. We are here to assist you Monday through Friday, from 9 AM to 5 PM.

Thank you for shopping with BuyingK2Online.com. We are committed to providing you with a seamless shopping experience from the moment you place your order until it arrives at your door.